If you find yourself locked out of your HOMER membership, the first step is to make sure you are tapping "Sign In" instead of "Get Started" on the main sign in page:
Sign out of HOMER by tapping the menu button in the top left corner. Tap the gear shaped icon, then scroll down and tap "log out". Once you have logged out of HOMER, you should now be at the main sign in page. Tap "Sign In", do not tap "Get Started". Then, enter the email address and password your HOMER membership is under.
If your lessons are still locked, please make sure you are logging into HOMER Reading with the same email address you signed up for a subscription with:
To see which email address you are using with HOMER select the blue menu button in the upper left corner of the screen with the main menu, and tap on the setting/gear-shaped button. Enter a birth year for the parent-gate. Select "Edit Profile" under the "For Parents" section to view your HOMER email address.
If you would like to try a different email address, log out of the Homer Reading app and log back in again with the other email address.
If the lessons are still locked, the next step is to attempt to restore your membership:
Sign into the HOMER Reading app, and select the blue menu button in the upper left corner of the screen with the main menu, and tap on the setting/gear-shaped button. Enter a birth year for the parent-gate. Tap "Restore a Subscription Made in the App". If the lessons are still locked, the next step is to log out of the app and log back in again.
After logging back in, if your lessons are still locked, please contact our Member Experience Team at email@example.com.
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