I have paid, but am unable to access my membership.

If you find yourself locked out of your HOMER membership, the first step is to make sure you have the latest version of HOMER:

Open the App Store on your iPad. Next, tap the "Updates" tab in the bottom right hand corner. If "HOMER" is available to update, tap the "Update" button on the right. If HOMER is not available to update, you are on the latest version!

If your lessons are still locked, please make sure you are logged into HOMER with the same email address you signed up for a subscription with:

To see which email address you are using with HOMER select the blue menu button in the upper left corner of the screen with the main menu, and tap on the setting/gear-shaped button. Enter a birth year for the parent-gate. Select "Edit Profile" under the "For Parents" section to view your HOMER email address.

If you would like to try a different email address, log out of the Homer app and log back in again with the other email address.

 If the lessons are still locked, the next step is to attempt to restore your membership:

Select the blue menu button in the upper left corner of the screen with the main menu, and tap on the setting/gear-shaped button. Enter a birth year for the parent-gate. Tap "Restore a Subscription Made in the App". If the lessons are still locked, the next step is to log out of the app and log back in again.

After logging back in, if your lessons are still locked, please contact our Member Experience Team at support@homerapp.com.


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