If you find yourself locked out of your subscription, the first step is to make sure you have the latest version of Homer:
Open the App Store on your iPad. Next, tap the "Updates" tab in the bottom right hand corner. If "Learn With Homer" is available to update, tap the "Update" button on the right. If Homer is not available to update, you are on the latest version!
If your lessons are still locked, please make sure you are logged into Homer with the same email address you signed up for a subscription with. To see which email address you are using with Homer, follow these steps:
Select the blue menu button in the upper left corner of the screen with the main menu, and tap on the setting/gear-shaped button. Enter a birth year for the parent-gate. Select "Edit Profile" under the "For Parents" section. If you would like to try a different email address, log out of the Homer app and log back in again with the other email address.
If the lessons are still locked, the next step is to attempt to restore your subscription.To restore your subscription, follow these steps:
Select the blue menu button in the upper left corner of the screen with the main menu, and tap on the setting/gear-shaped button. Enter a birth year for the parent-gate. Tap "Restore a Subscription Made on the Website" or "Restore a Subscription Made in the App" depending on how you signed up for the program.
If the lessons are still locked, the next step is to log out of the app and log back in again.
After logging back in, if your lessons are still locked, please contact us at firstname.lastname@example.org, and we will work with you to resolve this issue as quickly as possible.
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