My Learn & Grow app crashed! My Learn & Grow app crashed!

My Learn & Grow app crashed!

Terrell Terrell

It's tough to pinpoint one specific reason the app is crashing, so we suggest trying a few different troubleshooting steps!

1. Perform a force restart on your iPhone.
2. Close out of all apps on your device that you aren't using.
3. Update your iOS.
4. Check the App Store to make sure you have the latest version of Learn & Grow.

How to perform a force restart:

1. Force restart iPhone 8 iPhone X, iPhone XS, iPhone XR, iPhone 11,iPhone 12, or iPhone SE (2nd generation): press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the side button. When the Apple logo appears, release the button.
2. Force restart iPhone 7: Press and hold both the volume down button and the Sleep/Wake button at the same time. When the Apple logo appears, release both buttons.
3. Force restart iPhone 6s or iPhone SE (1st generation): press and hold both the Sleep/Wake button and the Home button at the same time. When the Apple logo appears, release both buttons.

How to close out of apps on your device that you aren't using:

On an iPhone X or later, or an iPad with iOS 12 or later, or iPadOS:
1. From the Home Screen, swipe up from the bottom of the screen and pause slightly in the middle of the screen.
2. Swipe right or left to find the app that you want to close.
3. Swipe up on the app's preview to close the app.

On an iPhone 8 or earlier:
1. Double-click the Home button to show your most recently used apps.
2. Swipe right or left to find the app that you want to close.
3. Swipe up on the app's preview to close the app.

How to update your iOS software:

1. Go to Settings on your device.
2. Scroll down and tap "General" on the first column.
3. Tap "Software Update."
4. The latest iOS should be available if you do not have it yet. Tap "Install Now."

How to update the Learn & Grow app:

1. Open the App Store on your device.
2. Tap the "Updates" tab in the bottom right-hand corner.
3. If "Learn & Grow" is available to update, tap the "Update" button on the right.

After everything is updated, Learn & Grow should be working again!